Family arrived to visit one our residents' and to celebrate her birthday...... not just an ordinary birthday Eileen is 92 years young, flowers, cards and chocolate were all given as part of the celebration. Eileen room was also decorated to add the occasion, so we would all like to wish Eileen well and HAPPY BIRTHDAY TO YOU!
“Our mother was admitted to St Michael's in April 2018 for end of life care. During her stay our mother has received the highest quality care in beautiful surroundings, The decor of the room was of a high standard and also restful. Furniture was constantly being upgraded and all suitable equipment for my mother's support was available.
From the welcome by reception when checking in to signing out in mid-November they remained warm and friendly. Care staff, nursing staff, activity and domestics all gave 100% and made us feel part of their family. Nothing was too much trouble and our mother always looked beautiful, clean and rested when we arrived at any time unannounced.
Sadly our mother passed away in their care but it was only with the love and care given that made it a really special moment. Finally thanks to the management for giving our mother the care and dignity in her final months of life. Bless you all.”
Cheryl PullingAugust, 2016
“During the two years I have been visiting I have found most of the staff including the nurses to be friendly and helpful. I have noticed on numerous occasions how short staffed the home can be. In spite of that, the staff tend to work it out amongst themselves. There is rarely tension between them. Everybody is well cared for and treated with immense dignity. Only on very few occasions have I heard the staff short tempered. I find that very impressive. Cleanliness is good. The rooms are shabby, the carpets equally so. The bedding is dreadful, old, discoloured, mismatched and ill-fitting. The food is exceptionally good. It is always served hot and well presented. Compliments to the chef. My friend's clothes are always clean but she sometimes smells of urine. Short staffed, I would blame for that. I must add that the positive comments far outweigh the negative ones. I am very happy with the love and care my friend receives. It pleases me that she is very fond of the staff.”
Patrick CouchFebruary, 2019
“My mother was admitted for respite care and stayed for another six weeks. The staff quickly got to know her likes and dislikes and managed her path to good health with humour and great patience. Mum was encouraged to participate in the many activities, which meant that for the first time in many years she was socialising. Her medical treatment was properly maintained and whenever I visited her she was clean and well groomed. St Michael's care does exactly that, care! Thank you.”