“My father-in-law was admitted to St Michael's Care in April 2017. He had very complex and sometimes very difficult needs but our worries soon evaporated with the professionalism and kindness of all the staff. Not only did the staff care for him with respect and dignity they also reassured and involved us with every step of his care and forward planning. I cannot stress enough the kindness and patience shown by the staff. Thank you.”
John KentMarch, 2017
“First initial contact is extremely important. I arrived unannounced close to lunch time and was greeted courteously. I asked if the home had any vacant rooms for my 97 year old mother and would it be possible to show me the room/s and other resident areas. I was politely advised that the duty nurse was just finishing a task and would dutifully assist my request shortly. I was asked if would like a cup of tea or coffee while waiting - an excellent welcome I thought. When the duty nurse appeared and after formal introduction, I was shown around the home and the different areas i.e. dining, lounge and garden etc. I was shown rooms that might be suit my mother should we elect to place her in St Michael's Care.
I asked several pertinent questions some were the number of staff on duty at night, frequency of staff training i.e. H & S, COSH, Fire Prevention etc. very satisfied.
My mother, now passed away, was happy and comfortable and was diligently cared for by the excellent staff. Thank you.”
Christopher RandallDecember, 2018
“Excellent care all around. Nursing care extremely competent. My mother's health and wellbeing had improved after four weeks. Would recommend this care home.”