We would just like to say thank you to Charlotte from Girling's Solicitors for holding a Dementia Awareness session here at St Michaels. Our Staff, Residents and their families found this very informative and interesting.Thank you again! Please keep an eye out for future support groups via our Facebook Page or our Website.
“During the two years I have been visiting I have found most of the staff including the nurses to be friendly and helpful. I have noticed on numerous occasions how short staffed the home can be. In spite of that, the staff tend to work it out amongst themselves. There is rarely tension between them. Everybody is well cared for and treated with immense dignity. Only on very few occasions have I heard the staff short tempered. I find that very impressive. Cleanliness is good. The rooms are shabby, the carpets equally so. The bedding is dreadful, old, discoloured, mismatched and ill-fitting. The food is exceptionally good. It is always served hot and well presented. Compliments to the chef. My friend's clothes are always clean but she sometimes smells of urine. Short staffed, I would blame for that. I must add that the positive comments far outweigh the negative ones. I am very happy with the love and care my friend receives. It pleases me that she is very fond of the staff.”
Sarah SteedJuly, 2017
“I would like to comment on this wonderful home on behalf of my family.
My dear brother was admitted to the home in May suffering with terminal cancer. Obviously a very sad, difficult time for everyone but from the day he arrived he settled in and relaxed. He was treated with kindness and understanding and all the staff, nursing and care assistants were wonderful.
My brother had severe learning disabilities and so wasn't able to communicate fully with the staff but they went out of their way to get to know him and to understand his needs. They respected his dignity and privacy at all times and made sure he was comfortable and cared for.
As the family, we were always made so very welcome, anytime day or night.
The home itself is a beautiful building which has been well looked after and is clean and welcoming. The rooms are lovely, with character and very good facilities.
The gardens are beautiful.
Thank you to everyone who helped and cared for my dear brother so well.”
Jane SutcliffeFebruary, 2017
“My step mother was admitted to St Michael's after a 10-week spell in the Hospital. She had previously been in a residential home.
We were very anxious as one hears such horror stories about some nursing homes, but our fears were soon put to rest. From the reception staff to the cleaners, carers and nurses they are, without exception, wonderful. Sadly she was very frail when she arrived and was only there for six weeks before she passed away. The care she received for the last part of her life was, without a doubt, the best she could have received anywhere. Our heartfelt thanks to all concerned.”