“I couldn't wish for better care. Staff treat my husband as a friend and not just another patient.
Always there for me with support when needed.”
Daphne TilbeeSeptember, 2017
“I placed the most precious person to me in your care my mother. I was so worried no one could look after her like me! you all proved me wrong, the care you all provided was the best any one could wish for to me your all angels I just cannot thank you all enough for what you did at the time when my mother needed the special tender care at the end of her life.[. BLESS YOU, ALL.]
WHAT A FANTASTIC TEAM YOU ALL ARE”
John KentMarch, 2017
“First initial contact is extremely important. I arrived unannounced close to lunch time and was greeted courteously. I asked if the home had any vacant rooms for my 97 year old mother and would it be possible to show me the room/s and other resident areas. I was politely advised that the duty nurse was just finishing a task and would dutifully assist my request shortly. I was asked if would like a cup of tea or coffee while waiting - an excellent welcome I thought. When the duty nurse appeared and after formal introduction, I was shown around the home and the different areas i.e. dining, lounge and garden etc. I was shown rooms that might be suit my mother should we elect to place her in St Michael's Care.
I asked several pertinent questions some were the number of staff on duty at night, frequency of staff training i.e. H & S, COSH, Fire Prevention etc. very satisfied.
My mother, now passed away, was happy and comfortable and was diligently cared for by the excellent staff. Thank you.”