“The support and care that my mother has been provided over a 5 month period has been amazing. The friendship of the staff provided was second to none as was their patience with my calls checking up on Mum. The consideration given to medical and palliative support was always well informed. I never had any doubts that Mum was being looked after professionally in a well-provided environment.
I have marked the section 'Management' as 'Good' - the ward supervision, alerts of health deterioration, and administration of care, food, drink, cleaning and activities was excellent, but in my 5 months association with St Michaels, I had no contact to assess the home's 'Management', perhaps because the NHS was the funding provider. So neither can I rate 'Value for Money'.
I would want to thank many by name but this site asks me not to do so. The personal service Mum and my family received made the end of her life calm, enjoyable, pain-free, and dignified in every way that was possible.”
Nicky BeachMarch, 2019
“Myself and my sister would just like to thank every last person involved with the care of our mother in her last three weeks of her life. From the receptionists, who were particularly helpful to us, to the hairdresser, the laundry staff, kitchen and of course the very long caring nursing staff who went above and beyond in making our Mum's final days bearable for all of us. Thank you, thank you, thank you.”
Eric OkoloJanuary, 2018
“In November 2015 my mother had a serious stroke which left her speechless, immobile and unable to swallow. She spent the next year and half in four different hospitals making a slow recovery. On discharge, she was placed in an interim care home and from there I was extremely fortunate to obtain for her a placement at St Michael's. Since her arrival in July 2017 she has made a quantum improvement both physically and psychologically. Because of the interactive nature of the environment, together with the level of care and respect gladly given by staff, I see she has turned a new chapter in her life which is now more fruitful and engaging. Thank you all for your continued commitment.”