From nothing to Three!
Finally St Michael's have the opportunity to have visits from dogs who are part of the group Pets as Therapy.
Over the next week Debbie our Activities Coordinator, will be 'interviewing' a Poodle, a Dachshund and a Labrador!
Thank you to our local volunteers offering their services.
“First initial contact is extremely important. I arrived unannounced close to lunch time and was greeted courteously. I asked if the home had any vacant rooms for my 97 year old mother and would it be possible to show me the room/s and other resident areas. I was politely advised that the duty nurse was just finishing a task and would dutifully assist my request shortly. I was asked if would like a cup of tea or coffee while waiting - an excellent welcome I thought. When the duty nurse appeared and after formal introduction, I was shown around the home and the different areas i.e. dining, lounge and garden etc. I was shown rooms that might be suit my mother should we elect to place her in St Michael's Care.
I asked several pertinent questions some were the number of staff on duty at night, frequency of staff training i.e. H & S, COSH, Fire Prevention etc. very satisfied.
My mother, now passed away, was happy and comfortable and was diligently cared for by the excellent staff. Thank you.”
Melodie ChanningMay, 2019
“The end of life care my mother received was excellent, the staff are caring and treated the whole family with dignity during the last weeks of my mother's life. I would highly recommend this amazing nursing home and cannot say anything else but "thank you" for everything.”
Cheryl PullingAugust, 2016
“During the two years I have been visiting I have found most of the staff including the nurses to be friendly and helpful. I have noticed on numerous occasions how short staffed the home can be. In spite of that, the staff tend to work it out amongst themselves. There is rarely tension between them. Everybody is well cared for and treated with immense dignity. Only on very few occasions have I heard the staff short tempered. I find that very impressive. Cleanliness is good. The rooms are shabby, the carpets equally so. The bedding is dreadful, old, discoloured, mismatched and ill-fitting. The food is exceptionally good. It is always served hot and well presented. Compliments to the chef. My friend's clothes are always clean but she sometimes smells of urine. Short staffed, I would blame for that. I must add that the positive comments far outweigh the negative ones. I am very happy with the love and care my friend receives. It pleases me that she is very fond of the staff.”