“The support and care that my mother has been provided over a 5 month period has been amazing. The friendship of the staff provided was second to none as was their patience with my calls checking up on Mum. The consideration given to medical and palliative support was always well informed. I never had any doubts that Mum was being looked after professionally in a well-provided environment.
I have marked the section 'Management' as 'Good' - the ward supervision, alerts of health deterioration, and administration of care, food, drink, cleaning and activities was excellent, but in my 5 months association with St Michaels, I had no contact to assess the home's 'Management', perhaps because the NHS was the funding provider. So neither can I rate 'Value for Money'.
I would want to thank many by name but this site asks me not to do so. The personal service Mum and my family received made the end of her life calm, enjoyable, pain-free, and dignified in every way that was possible.”
William SageAugust, 2018
“Mother has had dementia for over 10 years and came to St Michael's as a bedbound resident. The attention to her was top notch. All the family were very happy that we were able to get a place here for her. I know this is a business but all the staff were more like family - we shared laughter and tears with them.”
Cheryl PullingAugust, 2016
“During the two years I have been visiting I have found most of the staff including the nurses to be friendly and helpful. I have noticed on numerous occasions how short staffed the home can be. In spite of that, the staff tend to work it out amongst themselves. There is rarely tension between them. Everybody is well cared for and treated with immense dignity. Only on very few occasions have I heard the staff short tempered. I find that very impressive. Cleanliness is good. The rooms are shabby, the carpets equally so. The bedding is dreadful, old, discoloured, mismatched and ill-fitting. The food is exceptionally good. It is always served hot and well presented. Compliments to the chef. My friend's clothes are always clean but she sometimes smells of urine. Short staffed, I would blame for that. I must add that the positive comments far outweigh the negative ones. I am very happy with the love and care my friend receives. It pleases me that she is very fond of the staff.”