“We have always been happy with the care that my brother has received at St Michaels. The staff from management down to nurses, carers, and domestic staff all take an interest in the well-being of my brother. He always seems content, warm and comfortable. He also enjoys the food at St Michaels. We hear so many horror stories these days about badly run care home that we often reflect how lucky my brother is to be at St Michaels.”
John KentMarch, 2017
“First initial contact is extremely important. I arrived unannounced close to lunch time and was greeted courteously. I asked if the home had any vacant rooms for my 97 year old mother and would it be possible to show me the room/s and other resident areas. I was politely advised that the duty nurse was just finishing a task and would dutifully assist my request shortly. I was asked if would like a cup of tea or coffee while waiting - an excellent welcome I thought. When the duty nurse appeared and after formal introduction, I was shown around the home and the different areas i.e. dining, lounge and garden etc. I was shown rooms that might be suit my mother should we elect to place her in St Michael's Care.
I asked several pertinent questions some were the number of staff on duty at night, frequency of staff training i.e. H & S, COSH, Fire Prevention etc. very satisfied.
My mother, now passed away, was happy and comfortable and was diligently cared for by the excellent staff. Thank you.”
Nicky BeachMarch, 2019
“Myself and my sister would just like to thank every last person involved with the care of our mother in her last three weeks of her life. From the receptionists, who were particularly helpful to us, to the hairdresser, the laundry staff, kitchen and of course the very long caring nursing staff who went above and beyond in making our Mum's final days bearable for all of us. Thank you, thank you, thank you.”