We are currently monitoring the Department of Health and Public Health England website for the most up to date information on the management of the Coronavirus Covid-19.
Here at St Michaels Care we are committed to ensuring that we keep our residents and staff as safe as possible, and as a preventative measure we are asking that only close family members visit our residents and only if they have NOT been in contact with anyone self-isolating, anyone who is known to have Covid-19, or anyone who has travelled abroad to the high risk areas.
We are requesting that no children visit the Home at this time.
When family members attend the Home, we would like our visitors to wash their hands & sanitise before visiting, and respectfully request that all visitors entering the building follow this procedure, for effective hand decontamination.
We are asking you to restrict your visiting to a minimum in order to keep your loved ones, and all our other residents, as safe as possible, we also need to restrict visiting to a maximum of ONE visitor per resident.
We have not taken this decision lightly, and appreciate that this may cause some anxiety, but feel that this is a necessary step to take.
Once inside the Home we request you go directly to your loved one’s room and visit them there only and not in the communal areas of the Home.
If the resident is not in their room a member of staff will notify the resident and assist them to return to their room.
Our staff will do all they can to ensure that life in our Home remains as comfortable and sociable as possible. We have cancelled all external entertainment until further notice. We will still ensure that vital medical visits are made, and will be ensuring that only visitors who are not displaying symptoms come in, and that they was their hands on entering.
We would greatly appreciate your support with these measures for our residents in order to keep our residents safe, and assist our staff to continue to deliver great care.
In the unfortunate event that we do have a case in our home we will need to stop all visiting completely and will inform you accordingly.
We will continue to monitor the situation and adhere to any revised guidance. If you have any questions please do not hesitate to contact Jacky or Dawn.
“I would like to comment on this wonderful home on behalf of my family.
My dear brother was admitted to the home in May suffering with terminal cancer. Obviously a very sad, difficult time for everyone but from the day he arrived he settled in and relaxed. He was treated with kindness and understanding and all the staff, nursing and care assistants were wonderful.
My brother had severe learning disabilities and so wasn't able to communicate fully with the staff but they went out of their way to get to know him and to understand his needs. They respected his dignity and privacy at all times and made sure he was comfortable and cared for.
As the family, we were always made so very welcome, anytime day or night.
The home itself is a beautiful building which has been well looked after and is clean and welcoming. The rooms are lovely, with character and very good facilities.
The gardens are beautiful.
Thank you to everyone who helped and cared for my dear brother so well.”
John WilliamsonMay, 2019
“The support and care that my mother has been provided over a 5 month period has been amazing. The friendship of the staff provided was second to none as was their patience with my calls checking up on Mum. The consideration given to medical and palliative support was always well informed. I never had any doubts that Mum was being looked after professionally in a well-provided environment.
I have marked the section 'Management' as 'Good' - the ward supervision, alerts of health deterioration, and administration of care, food, drink, cleaning and activities was excellent, but in my 5 months association with St Michaels, I had no contact to assess the home's 'Management', perhaps because the NHS was the funding provider. So neither can I rate 'Value for Money'.
I would want to thank many by name but this site asks me not to do so. The personal service Mum and my family received made the end of her life calm, enjoyable, pain-free, and dignified in every way that was possible.”
Edward Oatley MBEAugust, 2017
“These are quotes from a letter I sent to St Michael's Care last week after my mother aged 103 died after having spent 6 years in the home.
"You have allowed and enjoyed mum expressing her personality, she has felt totally at home, she felt at ease with whoever was with her she has been able to express her thoughts and views as you made her feel "at home" with all of you."
"Thank you for enjoying her, encouraging her to do her washing, enjoying her moans and laughing and joking with her. You helped all of us understand the needs of the elderly."
"She constantly said how happy she was with all of you. We could go on and on and that is your strength. We will miss her, you will miss her but her memory is there for all of us."”