St Michaels would just like to say Thank You to all our wonderful staff in every department. Your continued support and dedication is not going unnoticed! Emails and messages are being received daily from residents families and friends to say how grateful and amazing they think you all are. You are a truly wonderful bunch!
“I am very impressed with the level of care my husband is receiving. He arrived from a previous care home and was rather neglected. He is now being cared for and it is the best it can be. I can now relax and not worry. The staff are friendly and professional.”
Shirley WellerMay, 2018
“Every member of staff at St Michael's has been very caring. They have tended my mother for four months and given her the peace she required before she passed away. They made her last few months very calm. The nurses, Carers, chefs, housekeepers, office and reception staff, and entertainers, (I hope I haven’t missed anyone) all listened to my mum and respected her wishes. Everyone always wanted to say hello to my mum and she always wanted to know how they were. St Michael's is an appropriate saint for all the ‘angels’ who work there. My mum loved to get to the library or garden room where she could sit with my dad. The staff all supported my dad as well during this very stressful time for him. (They have been together for 75 years.). Staff constantly checked that she was OK.
St Michael's is very warm and friendly. The perfect place. Thank you to you all for giving my mum so much.”
John KentMarch, 2017
“First initial contact is extremely important. I arrived unannounced close to lunch time and was greeted courteously. I asked if the home had any vacant rooms for my 97 year old mother and would it be possible to show me the room/s and other resident areas. I was politely advised that the duty nurse was just finishing a task and would dutifully assist my request shortly. I was asked if would like a cup of tea or coffee while waiting - an excellent welcome I thought. When the duty nurse appeared and after formal introduction, I was shown around the home and the different areas i.e. dining, lounge and garden etc. I was shown rooms that might be suit my mother should we elect to place her in St Michael's Care.
I asked several pertinent questions some were the number of staff on duty at night, frequency of staff training i.e. H & S, COSH, Fire Prevention etc. very satisfied.
My mother, now passed away, was happy and comfortable and was diligently cared for by the excellent staff. Thank you.”