“First initial contact is extremely important. I arrived unannounced close to lunch time and was greeted courteously. I asked if the home had any vacant rooms for my 97 year old mother and would it be possible to show me the room/s and other resident areas. I was politely advised that the duty nurse was just finishing a task and would dutifully assist my request shortly. I was asked if would like a cup of tea or coffee while waiting - an excellent welcome I thought. When the duty nurse appeared and after formal introduction, I was shown around the home and the different areas i.e. dining, lounge and garden etc. I was shown rooms that might be suit my mother should we elect to place her in St Michael's Care.
I asked several pertinent questions some were the number of staff on duty at night, frequency of staff training i.e. H & S, COSH, Fire Prevention etc. very satisfied.
My mother, now passed away, was happy and comfortable and was diligently cared for by the excellent staff. Thank you.”
Debra KingDecember, 2016
“Mum has been there two years after stroke in 2012. My mother was really active before her stroke. I never wanted to put my mum in a nursing home, but being disabled myself doing all we could as a family at home. First few years caring for her at home we had no option in the end and put her in a nursing home. She needed 24 hr care. Has taken a few changes to find the right one, but we have finally found it. Carers are really good with her and concerns you may have. The manager is really helpful. There are always problems when relatives adapt to living in a nursing home big change for them. Staff and management have done best to make mum feel at home. Problems fixed no problem, they are used to caring for the elderly they now, want works best for the peace of mind of our loved ones, advise, help make decisions. Makes loved one's worries go away. Daily cleaning happy in their environment my mother is happy there & calls it home dining room, tv lounge garden party's entertainment. Good food living room seafront is so close. beach cafe ice cream, pub high street”
Gill BarnettJuly, 2019
“Dad was very well looked after by all the staff and they were friendly to all dad's visitors. I was impressed by the cleanliness and decor of the home and that there were many attractive and smaller rooms where residents could take visitors. The Garden Room was lovely and dad was able to sit in the garden when the weather permitted. His own room was pleasant too. I thought it was a lovely place for dad to have respite care and he was happy being there. I don't know about the food, dad said he didn't eat much and it was bland.”