Pat enjoying a WhatsApp video call to her daughter.
Cheryl PullingAugust, 2016
“During the two years I have been visiting I have found most of the staff including the nurses to be friendly and helpful. I have noticed on numerous occasions how short staffed the home can be. In spite of that, the staff tend to work it out amongst themselves. There is rarely tension between them. Everybody is well cared for and treated with immense dignity. Only on very few occasions have I heard the staff short tempered. I find that very impressive. Cleanliness is good. The rooms are shabby, the carpets equally so. The bedding is dreadful, old, discoloured, mismatched and ill-fitting. The food is exceptionally good. It is always served hot and well presented. Compliments to the chef. My friend's clothes are always clean but she sometimes smells of urine. Short staffed, I would blame for that. I must add that the positive comments far outweigh the negative ones. I am very happy with the love and care my friend receives. It pleases me that she is very fond of the staff.”
Derek BroughAugust, 2019
“St Michael's is a beautifully situated care home in a tranquil setting. The atmosphere is calm and peaceful.
The care my mother received in the last months of her life was kind, caring and professional. It is a difficult job and the staff here do it wonderfully well.
We were indeed lucky, as a family, to have my mother so well cared for and we can't thank the staff enough for giving us peace of mind.”
Rita CookJuly, 2019
“My mother had a short stay at St Michael's but she was looked after and cared for excellently. Mum was very poorly but nothing was too much trouble for the staff at St Michael's. It was a very caring home and kept spotlessly clean. There was plenty going on and the social team didn't leave those out who were unable to leave their rooms even if they went in and had a chat or read a book with them. Receptionist very kind and helpful.”