“First initial contact is extremely important. I arrived unannounced close to lunch time and was greeted courteously. I asked if the home had any vacant rooms for my 97 year old mother and would it be possible to show me the room/s and other resident areas. I was politely advised that the duty nurse was just finishing a task and would dutifully assist my request shortly. I was asked if would like a cup of tea or coffee while waiting - an excellent welcome I thought. When the duty nurse appeared and after formal introduction, I was shown around the home and the different areas i.e. dining, lounge and garden etc. I was shown rooms that might be suit my mother should we elect to place her in St Michael's Care.
I asked several pertinent questions some were the number of staff on duty at night, frequency of staff training i.e. H & S, COSH, Fire Prevention etc. very satisfied.
My mother, now passed away, was happy and comfortable and was diligently cared for by the excellent staff. Thank you.”
Jane SutcliffeFebruary, 2017
“My step mother was admitted to St Michael's after a 10-week spell in the Hospital. She had previously been in a residential home.
We were very anxious as one hears such horror stories about some nursing homes, but our fears were soon put to rest. From the reception staff to the cleaners, carers and nurses they are, without exception, wonderful. Sadly she was very frail when she arrived and was only there for six weeks before she passed away. The care she received for the last part of her life was, without a doubt, the best she could have received anywhere. Our heartfelt thanks to all concerned.”
Rita CookJuly, 2019
“My mother had a short stay at St Michael's but she was looked after and cared for excellently. Mum was very poorly but nothing was too much trouble for the staff at St Michael's. It was a very caring home and kept spotlessly clean. There was plenty going on and the social team didn't leave those out who were unable to leave their rooms even if they went in and had a chat or read a book with them. Receptionist very kind and helpful.”