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“I cannot thank the staff enough for the expert care, kindness and good cheer they show my mother. It is such a relief to know she is so safe and well looked after in such beautiful surroundings. My mother says 'the staff are very nice', with a beaming smile, which is great to hear. Thank you all at Cumnor Hill for doing such a brilliant job.”
“It's a very difficult decision to put a relative in a care home but this transition was made much smoother by the sympathetic and caring staff at CHH. The atmosphere is more akin to a 5-star hotel and nothing seems to be too much trouble. Everyone is very friendly and my mother has settled in well in lovely, well-maintained surroundings. Well done everyone for making CHH such a nice place to be!”
“Like a hotel. Well looked after. Staff drop what they are doing to attend the needs of their residents. Good presentation, good standard uniform for staff. Clean entrance. Good and important size garden.”
“All the staff were a support. Nothing was too much trouble. I have been impressed by the caring attitude of all staff. There was not one word of dissension. Everything was really perfect. Well done.”
“Since I have been here I have enjoyed it here very much. Everyone has made me very welcome and also it is lovely being on the team. A very big thank you to all. We had a very good barbecue. I enjoyed it very much sitting with the directors.”
“Wonderful. Everything was lovely. Lovely food and care for residents. Everywhere was lovely and clean. Staff were helpful and great.”
“We have visited family and friends in various care homes in many counties, it's difficult to compare your home with those we have visited because yours is in a class of its own.
The care you are giving my sister-in-law is superb as is your facilities. Her room is well designed and spacious as are the reception rooms, restaurants/dining rooms etc. The overall design and decor are as good as any 5-star hotels.”
“I have been extremely happy with the care my parents are receiving here. The home is beautiful, the rooms are a nice size and the staff are excellent. The level of medical care is extremely good.”
“I would like to thank everyone for their loving care and professionalism. I know that Dad was so grateful to be in such a great care home. Dad lived at the home for over 2 years and constantly said how lucky he was to have landed in such a lovely place.
Extra special thanks go to the staff, all of whom went out of their way to provide care and comfort to myself and Dad in his final days.
Cumnor Hill House is an exceptional place.”
“Mum has been in Cumnor Hill House for a year. She is happy, settled and very well cared for. Christmas Day typified the place, Father Christmas, little angels, presents, Christmas onesies and t-shirts, a couple of excited dogs visiting, drinks and hugs, it was fabulous. The atmosphere is great. Mum has been to music concerts, coffee mornings, museum trips, look on their social media page, it really is true! The activity team is amazing.
I visited mum this morning and there was a â€˜baby clinicâ€™ set up in the lounge on the middle floor (dementia care), then there was the singing session with the lovely guitar lady.
The care staff are lovely; they are conscientious, caring and really do promote a family atmosphere. We looked at many different options for mum as she was living on her own with increasing symptoms of Alzheimerâ€™s. We know how lucky we are to have found Cumnor Hill House. Thank you to all the staff and Happy New Year!”
“Mum has been living here since March. She has settled in well. It has been a huge relief to us to know that Mum is in such a lovely environment, fed well, has choices of things to do and trips out, and we know she is safe and secure. The staff are very caring and helpful. They are professional and responsible and we cannot thank them enough for their hard work and dedication. It is always difficult having to make decisions about how to best meet the needs of parents when they should no longer be left living on their own, but we feel we have made a very good choice in deciding on Cumnor Hill House.”
“My nan was a resident at Cumnor Hill, from June 2018-November 2018. This home is amazing, the people that work here are outstanding and the care they provide is also outstanding. We, as a family, were made to feel so welcome, they canâ€™t do enough for the family or the residents, nothing is too much for them. Towards the end of her life my nan was treated with such dignity and respect we canâ€™t thank them enough.”
“My husband is on the nursing floor. We are really impressed by the standard of care provided. I especially like that there are enough carers so that when my husband presses the red button someone comes immediately to help him. The carers are all well trained and friendly - some are exceptional. The nurses are terrific - one spent ages of her own time helping me complete some very lengthy Continual Care assessment forms; she really went above and beyond to help me. All the staff are very flexible and try and make things work so that the resident is happy. The setting is beautiful and the food is very good. My husband especially appreciates the well-stocked bar!”
“I have been highly impressed with the care my mum has received here. The staff are extremely professional, well trained and very helpful and compassionate.
My mum settled in very quickly and made friends with other residents.
She joined in with lots of activities and is also more alert and mobile than when she arrived. Cannot fault the care.”
“Cumnor Hill House is an exceptional care home.
My mother is enjoying a new lease of life since moving in 5 weeks ago. She has rekindled making friends and eating extremely well. The staff are so caring and nothing is too much trouble and any issues are dealt with swiftly and with a smile. All the residents are loved, cared for and treated with dignity and respect. Family and friends are made very welcome and I can recommend the delicious meals and cappuccinos. Panoramic views of the gardens and woods beyond from all main reception rooms have the wow factor. All activities, plus hairdressing, manicures, massages and trips out are all offered in the inclusive price. Brilliant. Thanks.”
“So many activities and an atmosphere of care and respect in all areas of Cumnor. The service is excellent - food and drink very high quality.”
“Cumnor Hill surpasses its mission statement of 'exceptional luxury living' by delivering a high standard of 'hotel style living' underpinned by a competent, caring, compassionate and professional nursing/care team. My 87-year-old mother has spent a period of 'respite care' at Cumnor Hill and the improvement in her health/wellbeing while there was noticeable. As a retired nurse, Cumnor Hill to me is a 'model' for good care of the most vulnerable people in our society. My heartfelt thanks to the Cumnor Hill team, you are inspirational.”
“I can honestly say that I have never been in a nicer care home. The staff are very friendly and efficient and the facilities are excellent. Would highly recommend Cumnor Hill House to anyone.”
“1st visit; warm welcome; excellent hospitality. Happy residents. A care home for the future.”
“Not cheap, but clearly a comfortable, spacious and caring environment in which to live. The combination of a fixed, fully inclusive residential charge and a cash-free economy in the home contribute greatly to peace of mind. "Inclusive" covers not only personal care but meals for visitors and local transport for hospital appointments and to visit friends.”
“Very good home for my aunt. Everyone is friendly and knows all the resident's names. Lots of activities to keep everyone occupied.
Although slightly more expensive than others, you get so much for your money.”
“I am very happy here. I found it very easy to settle in. The staff can't do enough for you. I have made lots of new friends here. The meals are of a high standard.”
“My mother (aged 90) goes into Cumnor Hill House for respite care whilst we take a break away from home. She thoroughly enjoys it and is greeted as an old friend by the staff. She always is happy and relaxed in their care and I have no hesitation in recommending Cumnor Hill House.”
“We both have always been very welcome and even had our wedding anniversary lunch at Cumnor Hill House at their suggestion.”
“Staff very welcoming, friendly and approachable.
Very relaxed environment. Clean, tidy and well maintained.”
“Came here for respite care and was very impressed. Lovely room looking out onto the garden. Staff very friendly and supportive. Food excellent and plenty of it. Free to do as I wanted, no regimentation. Would definitely come here again for respite care.”
“Both parents were here but Mother died end of January. Both parents were very well cared for and my Father continues to be very well cared for. All the staff are always cheerful and extremely kind and helpful with everything.”
“Entertainment is lovely, makes you feel welcome and part of the family. No need to feel worried as they keep an eye on you. Good food and lovely staff all the way through.”
“After a friend came to Cumnor Hill House for respite care when we were made so welcome. We now come to most of the Thursday evening entertainments (which we really enjoy). We are able to meet with the residents and have got to know some really well.
We are always made very welcome by all the staff who are very caring. Thank you.”
“My friend is a resident here and is very happy. I came to watch a show (magician) tonight. I was very impressed with the staff.”
“A very pleasant experience. I was treated really well and was particularly taken with the food and drinks which were free. All the staff were very polite and helpful. The evening entertainment on Thursday 8th March was so good, he was a very good magician entertainer, and his tricks were so popular with everyone. Food and drinks were of very high quality. The person we visited is obviously being very well looked after. A lovely room she occupies.”
“I am a resident for a rest.
I have known a few people from another home.
I like it here very much.
It's like a 5-star hotel.”
“Cumnor Hill House is such a special place. The staff are all amazing and the entertainment that is put on every Thursday evening is incredible. The shows are always of a very high standard and the staff, residents and families always enjoy them. Thank you so much immensely.”
“You always feel welcome and they are always there to help you. Loved every bit of entertainment I have been to and the food is amazing.”
“Excellent care and facilities with weekly entertainment provided to cover all tastes and ages, with a friendly atmosphere, refreshments, drink and gifts.”
“I came to Cumnor Hill House from hospital following an operation for bowel cancer.
It was just what I needed before going to my home (I live alone), I can't speak highly enough.
My room, the staff, nursing care, first class, nothing too much trouble.
The food really excellent, (I can only take small meals at present), a great selection and beautifully cooked by chef.
I am so glad I chose Cumnor Hill House - I think it is unique in all it has to offer.”
“If I had to go into a home Cumnor Hill House would be top of my list.”
“I came here feeling broken (spinal fractures) but felt safe from the moment I arrived. Have received the best possible care anyone could have. Everyone very kind, caring and eager to please. The Clinical Manager understands exactly what is required and has extraordinary empathy with everyone. I am very satisfied and happy here. I have not met with any unpleasantness or impatience.”
“A lovely experience visiting somebody in this beautiful care home that feels very much like a top hotel.
Always very welcoming and well looked after with drinks, food if wanted.
Also great welcoming entertainment night.
My Aunt was recently 90 and nothing was too much trouble for the manager and her team, very welcoming to all that visited and they put on a fabulous spread for all, thank you so much. The staff are great.”
“Walking into Cumnor Hill House, the feeling was calm, friendly, understanding and warm. Our family can't thank the staff enough for their sympathetic and efficient work prior to our mother moving into this wonderful place. I walked into our first meeting expecting to and looking to find fault, but I still can't. The staff are exceptional. The facilities are exceptional. We've experienced such professionalism, understanding and genuine kindness from the moment we set foot in the house.
Huge thanks to an excellent team of people led by an exceptional manager.”
“My father spent his last four months at Cumnor Hill House. He was very, very happy there. A purpose built, modern, elegant building in beautiful grounds. Everyone that visited him was immediately impressed by their reception, all the qualities of a top rate hotel. However, most importantly all left with a lasting memory of the friendly, good-natured and very professional staff. When visiting we enjoyed dining with him, especially in the bar/bistro. We had hoped to see rugby in the cinema with him and spend Christmas with him, sadly not to be. However, we have fond memories of all the regular entertainments on Thursdays and much more besides. The highlight of his stay was the 40's garden party where everyone (staff and residents alike) dressed in period costume, Winston Churchill spoke and introduced the Andrews sisters! Fun was had by all! All in all what a marvellous home it was for him.”
“At the start of 2017, it was decided that my Nan had to move into a care home so that she could have 24/7 care. It was a really tough decision for a family to make. However, in finding Cumnor Hill House the process was made a lot smoother for everyone involved but most importantly my nan. Since then my nan has made friends and gets to share all her memories with not just the other residents but also itâ€™s staff. They offer a 5-star service from food to entertainment. The residents are kept active through events throughout the week and even have some day trips. The manager and her team really go out their way to make your loved ones loved. If anybody is looking at care homes for their loved ones, you need to think twice before looking elsewhere.”
“Cumnor Hill House is an amazing care home. My Nan is looked after by a fantastic team that go out of their way to make her and all the residents to feel comfortable, cared for and happy.
The home is modern and has been built to a very high standard with an extremely comfortable feel and gorgeous decoration - just like a five-star hotel, with beautiful grounds around it. Always spotlessly clean.
On a Thursday evening, they have entertainment which was for everybody to attend. They do a superb job arranging all the great entertainment, which is enjoyed greatly by all.
All the staff are amazingly kind and helpful. They always make myself, my husband, our children and the whole family extremely welcome- nothing seems too much trouble. They give all care with such compassion. I am very thankful my Nan is surrounded by such wonderful people. The manager and her team do an amazing job and Iâ€™m very grateful to them all for taking such great care of my Nan.”
“We have visited our friends many times. The greeting by the staff on the desk is very good. All the staff seem very willing to help and offer us refreshments if we wish.
Our friends seem settled and if one can no longer manage at home this is the next best thing. The rooms are bright and the furniture is good. There is a very nice room called 'fine dining" where they can invite friends to meals.”
“I have no comparison to go by as this was my first experience in a care home.
All I can say is that I have never been surrounded by so much kindness or concern for my well-being. It never wavered and I felt that every one of the staff really cared on an everyday basis.
There were some very sick people on the floor above and I could see they were looked after with the same care and attention.”
“The quality of care and personal attention given to my mum as she recuperated for a month at Cumnor Hill House was exceptional. Really kind, considerate and careful attention to all her needs.
The home is fantastically comfortable, attractive and the food is good. It really feels like a hotel. All the staff were amazingly kind and helpful.”
“Just been to 1940's party despite the rain it was a most wonderful time, a fake Winston Churchill three brilliant girl singers and tap dancers, delicious food and lots of entertainment etc. Thursday evenings are always good the residents enjoy them and like to see and friends and family too. The carers are all doing a brilliant job and everyone seems happy. This is a beautiful new care home caring for people who at the end time of life are being well looked after with respect. Lovely place to end your days. Well done.”
“I had a wonderful day out shopping, thoroughly enjoyed it with the company of the other residents and staff who were very caring.
The lunch was exceptionally good, but for me was large. A most enjoyable day was had by all.”
“We as a family are very impressed with the very individual loving care that she is receiving at all times of day and night.
All staff have obviously been trained to a very high standard.
Whenever we visit the home it is always spotlessly clean and at a constant temperature.
My mother is very impressed with the high-quality food as we are.
She very much enjoys the weekly visit to the hairdresser and manicurist.”
“First impressions count! Everyone smiles. My 90-year-old friend was collected by senior Cumnor Hill House staff from an unsatisfactory respite care home. As we saw her being wheeled efficiently into the lively reception/bar area we heard the following conversation: "Would you prefer white or red?. Oh, Rose, I think." Happiness all round potential respite resident is now a permanent enthusiastic resident and much improved in health and spirits. THANK YOU ALL.”
“I only have good memories of the home. We were all made to feel like a part of the family. My mother was looked after so well, she was very happy and made lots of friends with the residents and staff. I would recommend this home to anyone. Any worries or questions are resolved quickly, professionally and most of all, in a friendly way.”
“My mother has been at Cumnor Hill House for 6 weeks and without exception, every member of staff has been extremely kind to her. They are always available to have a chat with her and nothing seems too much trouble. I am delighted with the care and compassion she receives.”
“Very comfortable, friendly staff and nursing service were very good.
Morning tea and breakfast service rather unreliable and slow. Patients with Dementia seemed to be around on every floor, which was somewhat upsetting for patients seeking rest and recuperation in a calm atmosphere.
The spa and hairdressing facilities and staff were excellent in everyway.”
“An excellent care home which looks to provide facilities such as chauffeured cars out to bridge games, above and beyond the norm. This is an all inclusive venture that provides visitors with many of the amenities they would have received if they had visited residents in their own homes.”
“We were invited to join a birthday lunch by a friend staying at Cumnor Hill House for 4 weeks. The first thing we noticed was how well and relaxed they looked. He had nothing but praise for the care he was receiving. After a welcome drink at the bar we were taken to the 'Fine Dining' room where we were served a most delicious 3-course meal. Both the food and the lovely way we were looked after were exceptional. There were children in our party and the chef made them meals to order. During coffee in the adjoining lounge, a homemade birthday cake appeared. Thank you to everyone concerned. Cumnor Hill House is a very special place.”
“The impression of Cumnor Hill House formed after several visits are that it is extremely well run. All staff being attentive to the needs of residents and visitors alike the atmosphere is warm, friendly and very relaxed. All the staff work well together and there is a genuine feeling of harmony in the home.”
“A wonderful caring home where everyone from the cleaners, to the handyman, to the management make you feel welcome, whether as a resident or family member.
Cumnor Hill is clean, spacious and has all the facilities needed for exceptional care of its residents. Also, the food is great.
My mum stayed here for 2 weeks and loved it, likening it to a 5* hotel. She made friends here both with the residents and staff.
It is so nice to be able to attend social events at Cumnor Hill such as coffee mornings and special events as it keeps mums happy memories of her stay alive so she won't worry when she comes to stay again. She is already booked in for 2 more stays.
I would have no hesitation in highly recommending Cumnor Hill House.”
“I came to visit my aunty who had been quite poorly. My first impression of the building was very good. The staff at reception were very friendly and accommodating. As soon as I saw my aunt she looked 20 years younger and was beaming with happiness. She told me about the testaments of service she was receiving and said although she was there for just 2 weeks was deciding whether to stay longer as she was so happy there. The gin and tonic at the bar was an added bonus for me!!”
“An excellent welcome to the care home. The ambience is wonderful you feel at home and at peace as soon as you walk through the doors. All staff are very friendly and accommodating nothing is too much for them. Having visited and spent time with a resident I could see that she was very happy, well cared for above all motivated and alert and doing incredibly well.”
“Like a 5 star hotel. Very friendly staff, very caring. Enjoyed a nice lunch overlooking the beautiful garden.”
“My aunty arrived on 29th July for a two-week stay whilst her son is away. I was extremely pleased to see how happy, comfortable and healthy she is looking after just one day. I returned to visit on Sunday 31st July and she is still very happy. It is a relief to know that she is well looked after, she is comfortable and is making friends, she was even taken to church on Sunday morning which pleased her no end. Thank you!”
“Very welcoming and warming. Great friendly staff with a wide range of services available on request. KEEP IT UP STAFF.”
“Fantastic wonderful caring supportive staff, in particular two carers.”
“Fantastic- wonderful caring, supportive staff. Will come back.”
“When visiting my grandmother I felt very welcomed and cared for. The staff are absolutely amazing and nothing is ever too much trouble. The cleanliness of the home is fabulous. Would recommend the experience to anyone.”
“Excellent home. Would highly recommend it.”
“Everything was great.”
“My mother is flourishing in Cumnor Hill House. Loving the activities, food and company. Being totally pampered and having her hair done every week. Also has the use of the chauffeur driven car for medical appointments. She has enjoyed doing some gardening Really enjoying the choice of food.”
“Beautiful home in lovely gardens and a peaceful location.”
“Beautiful place, very clean, good value for money, friendly staff.”
“Beautiful home. Excellent facilities. Lovely caring happy staff.”
“Made very welcome. Staff very friendly and helpful. Found out a lot of information. Very calm and relaxed atmosphere. Beautiful surroundings. Seems to be adaptable and flexible to suit individuals needs.”
“State of the art care home. Staff are very welcoming. Facilities are excellent. General manager was extremely helpful and very attentive. Exceptional standards.”