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“I cannot rate this care home any higher than excellent. Both my parents were residents and the care, dignity and personal care was outstanding. As a family we were very pleased we used St Michael's as it was incredibly comforting knowing that we had made the right decision to use St Michael's. The personal touch of the treatment both my parents received was amazing and the way the family was treated was incredible. The staff were outstanding and so thoughtful at all times. I cannot say thank you enough for everything they did. The building was so clean and immaculate, you did not feel you were in a care home, more like a hotel. Thank you again.”
“I couldn't wish for better care. Staff treat my husband as a friend and not just another patient.
Always there for me with support when needed.”
“Excellent care all around. Nursing care extremely competent. My mother's health and wellbeing had improved after four weeks. Would recommend this care home.”
“Our mother was admitted to St Michael's in April 2018 for end of life care. During her stay our mother has received the highest quality care in beautiful surroundings, The decor of the room was of a high standard and also restful. Furniture was constantly being upgraded and all suitable equipment for my mother's support was available.
From the welcome by reception when checking in to signing out in mid-November they remained warm and friendly. Care staff, nursing staff, activity and domestics all gave 100% and made us feel part of their family. Nothing was too much trouble and our mother always looked beautiful, clean and rested when we arrived at any time unannounced.
Sadly our mother passed away in their care but it was only with the love and care given that made it a really special moment. Finally thanks to the management for giving our mother the care and dignity in her final months of life. Bless you all.”
“St Michael's Care gave the very best care to my friend. The home is so clean and has caring staff, cannot praise the home enough.”
“Lovely nursing home, all staff very sweet and caring. The nurses were very attentive and on the ball. Entertainment staff very jolly and always trying to find new things to keep the residents amused.
My mother was admitted from hospital on 'end of life care'. When we viewed the home my family and I found it very calm and quiet and we felt it was a lovely environment to be nursed.”
“Mother has had dementia for over 10 years and came to St Michael's as a bedbound resident. The attention to her was top notch. All the family were very happy that we were able to get a place here for her. I know this is a business but all the staff were more like family - we shared laughter and tears with them.”
“From the day I viewed St Michael's I was taken by the warm reception of the staff I met. I expressed the excellent feeling I had about the home to my sister who became a patient. She loved her stay there and still did til the night she died there. I have nothing but praise for all their caregiving. The staff, from cleaners to experienced nurses was absolutely wonderful.”
“Mum was living in St Michaels for just short of five years.
During her time there she received a very good standard of care.
The home was cleaned to a high standard.
The staff from top to tail showed respect whilst being cheerful and considerate.
Well done all.”
“Every member of staff at St Michael's has been very caring. They have tended my mother for four months and given her the peace she required before she passed away. They made her last few months very calm. The nurses, Carers, chefs, housekeepers, office and reception staff, and entertainers, (I hope I haven?t missed anyone) all listened to my mum and respected her wishes. Everyone always wanted to say hello to my mum and she always wanted to know how they were. St Michael's is an appropriate saint for all the ?angels? who work there. My mum loved to get to the library or garden room where she could sit with my dad. The staff all supported my dad as well during this very stressful time for him. (They have been together for 75 years.). Staff constantly checked that she was OK.
St Michael's is very warm and friendly. The perfect place. Thank you to you all for giving my mum so much.”
“My Stepdad was very happy in St Michaels, all the staff are lovely, he was very ill and they made him comfortable, clean and alway they listened to his needs. A lovely care home, I highly recommend it.”
“I have told the manager and staff how very content and comfortable my brother was at St Michael's. In fact, I tell everyone I speak to!
With multiple health problems, he died peacefully in hospital on 22 February 2018. I cannot put into words how grateful I am that his last few months in the wonderful care of St Michael?s were as good as they possibly could be. All the staff I met at St Michael?s were very friendly and professional. They did everything to make my brother feel at home and one of the ?family.?
As his only relative, living abroad and visiting just every few weeks, they maintained good communication and even managed to make me feel part of the ?family? too.
By expertly managing his health care, they took away my brother?s anxiety in relation to this. His trust in them, definitely went a long way to relieving the stress of his condition.
I feel so lucky to have found St Michael?s for my brother. He was a lovely chap and deserved the best. Thank you so much.”
“In November 2015 my mother had a serious stroke which left her speechless, immobile and unable to swallow. She spent the next year and half in four different hospitals making a slow recovery. On discharge, she was placed in an interim care home and from there I was extremely fortunate to obtain for her a placement at St Michael's. Since her arrival in July 2017 she has made a quantum improvement both physically and psychologically. Because of the interactive nature of the environment, together with the level of care and respect gladly given by staff, I see she has turned a new chapter in her life which is now more fruitful and engaging. Thank you all for your continued commitment.”
“I placed the most precious person to me in your care my mother. I was so worried no one could look after her like me! you all proved me wrong, the care you all provided was the best any one could wish for to me your all angels I just cannot thank you all enough for what you did at the time when my mother needed the special tender care at the end of her life.[. BLESS YOU, ALL.]
WHAT A FANTASTIC TEAM YOU ALL ARE”
“These are quotes from a letter I sent to St Michael's Care last week after my mother aged 103 died after having spent 6 years in the home.
You have allowed and enjoyed mum expressing her personality, she has felt totally at home, she felt at ease with whoever was with her she has been able to express her thoughts and views as you made her feel at home with all of you.
Thank you for enjoying her, encouraging her to do her washing, enjoying her moans and laughing and joking with her. You helped all of us understand the needs of the elderly.
She constantly said how happy she was with all of you. We could go on and on and that is your strength. We will miss her, you will miss her but her memory is there for all of us.”
“I would like to comment on this wonderful home on behalf of my family.
My dear brother was admitted to the home in May suffering with terminal cancer. Obviously a very sad, difficult time for everyone but from the day he arrived he settled in and relaxed. He was treated with kindness and understanding and all the staff, nursing and care assistants were wonderful.
My brother had severe learning disabilities and so wasn't able to communicate fully with the staff but they went out of their way to get to know him and to understand his needs. They respected his dignity and privacy at all times and made sure he was comfortable and cared for.
As the family, we were always made so very welcome, anytime day or night.
The home itself is a beautiful building which has been well looked after and is clean and welcoming. The rooms are lovely, with character and very good facilities.
The gardens are beautiful.
Thank you to everyone who helped and cared for my dear brother so well.”
“My father-in-law was admitted to St Michael's Care in April 2017. He had very complex and sometimes very difficult needs but our worries soon evaporated with the professionalism and kindness of all the staff. Not only did the staff care for him with respect and dignity they also reassured and involved us with every step of his care and forward planning. I cannot stress enough the kindness and patience shown by the staff. Thank you.”
“First initial contact is extremely important. I arrived unannounced close to lunch time and was greeted courteously. I asked if the home had any vacant rooms for my 97 year old mother and would it be possible to show me the room/s and other resident areas. I was politely advised that the duty nurse was just finishing a task and would dutifully assist my request shortly. I was asked if would like a cup of tea or coffee while waiting - an excellent welcome I thought. When the duty nurse appeared and after formal introduction, I was shown around the home and the different areas i.e. dining, lounge and garden etc. I was shown rooms that might be suit my mother should we elect to place her in St Michael's Care.
I asked several pertinent questions some were the number of staff on duty at night, frequency of staff training i.e. H & S, COSH, Fire Prevention etc. very satisfied.
My mother, now passed away, was happy and comfortable and was diligently cared for by the excellent staff. Thank you.”
“I am very impressed with the level of care my husband is receiving. He arrived from a previous care home and was rather neglected. He is now being cared for and it is the best it can be. I can now relax and not worry. The staff are friendly and professional.”
“My husband had been at St Michael's Care, nursing home for six months. In all the months he was there, I found the nurses and carers very kind, caring and professional.
I was thoroughly impressed with the standard of care provided by everyone.
Towards the end of my husband's life, not only were they looking after my husband with dignity and kindness but they were supporting me as well.
My big thank you to everyone a St Michael's care.”
“My step mother was admitted to St Michael's after a 10-week spell in the Hospital. She had previously been in a residential home.
We were very anxious as one hears such horror stories about some nursing homes, but our fears were soon put to rest. From the reception staff to the cleaners, carers and nurses they are, without exception, wonderful. Sadly she was very frail when she arrived and was only there for six weeks before she passed away. The care she received for the last part of her life was, without a doubt, the best she could have received anywhere. Our heartfelt thanks to all concerned.”
“Mum has been there two years after stroke in 2012. My mother was really active before her stroke. I never wanted to put my mum in a nursing home, but being disabled myself doing all we could as a family at home. First few years caring for her at home we had no option in the end and put her in a nursing home. She needed 24 hr care. Has taken a few changes to find the right one, but we have finally found it. Carers are really good with her and concerns you may have. The manager is really helpful. There are always problems when relatives adapt to living in a nursing home big change for them. Staff and management have done best to make mum feel at home. Problems fixed no problem, they are used to caring for the elderly they now, want works best for the peace of mind of our loved ones, advise, help make decisions. Makes loved one's worries go away. Daily cleaning happy in their environment my mother is happy there & calls it home dining room, tv lounge garden party's entertainment. Good food living room seafront is so close. beach cafe ice cream, pub high street”
“My mum had been at St Michael's for just over two years. We found the carers/nurses and other staff very kind and helpful throughout her stay. She very sadly recently passed away and everyone was so kind to us which is why we are completing this review to say a Big thank you once again to them all. My mum was very much loved and cared for always.”
“We have always been happy with the care that my brother has received at St Michaels. The staff from management down to nurses, carers, and domestic staff all take an interest in the well-being of my brother. He always seems content, warm and comfortable. He also enjoys the food at St Michaels. We hear so many horror stories these days about badly run care home that we often reflect how lucky my brother is to be at St Michaels.”
“During the two years I have been visiting I have found most of the staff including the nurses to be friendly and helpful. I have noticed on numerous occasions how short staffed the home can be. In spite of that, the staff tend to work it out amongst themselves. There is rarely tension between them. Everybody is well cared for and treated with immense dignity. Only on very few occasions have I heard the staff short tempered. I find that very impressive. Cleanliness is good. The rooms are shabby, the carpets equally so. The bedding is dreadful, old, discoloured, mismatched and ill-fitting. The food is exceptionally good. It is always served hot and well presented. Compliments to the chef. My friend's clothes are always clean but she sometimes smells of urine. Short staffed, I would blame for that. I must add that the positive comments far outweigh the negative ones. I am very happy with the love and care my friend receives. It pleases me that she is very fond of the staff.”
“We are very content with this care home. All of the staff are kind and caring people. The atmosphere is also very good. We can talk about anything to anybody. Thank you!! All in all, nothing to complain about regarding your services!! 10 out of 10!!”